Terms of service

Last updated: August 14, 2026

Overview

This website is operated by Vexalamps Inc under the trade name Vexalamps. The terms “we,” “us,” and “our” refer to Vexalamps Inc.

These Terms of Service govern your access to and use of our website, products, information, features, and related services (the “Services”). Our online store is hosted by Shopify.

By accessing the website, placing an order, or using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.

1. Eligibility and Account Information

You must be at least the age of majority in your jurisdiction to use the Services or place an order.

You agree to provide complete, current, and accurate account, billing, payment, shipping, and contact information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

2. Products and Product Information

We make reasonable efforts to display product descriptions, specifications, dimensions, materials, colors, finishes, prices, and images accurately.

Slight variations may occur because of screen settings, photography, lighting conditions, natural material characteristics, finish variations, or reasonable manufacturing tolerances.

We make every reasonable effort to display product colors and finishes as accurately as possible. However, slight differences may occur because of screen settings, lighting conditions, photography, natural material variation, or manufacturing tolerances.

Customers should review the dimensions, materials, finish, electrical specifications, voltage, bulb requirements, mounting conditions, and installation requirements shown on the applicable product page before placing an order.

We may update product information, correct genuine errors, limit quantities, or discontinue products when reasonably necessary.

3. Orders

Submitting an order constitutes an offer to purchase. An order is accepted after payment authorization and order confirmation.

We may decline, place on hold, or cancel an order when:

  • Payment authorization fails
  • Fraudulent or unauthorized activity is reasonably suspected
  • A genuine pricing or technical error affects the order
  • A stock discrepancy prevents fulfillment
  • The delivery address is outside our supported shipping area
  • Required order or delivery information is materially incomplete or inaccurate

If we cancel an order after collecting payment, the applicable amount will be refunded to the original payment method.

Returns and refunds are governed by our Refund Policy.

4. Prices, Taxes, and Payment

Product prices are displayed in the currency shown on the website or during checkout.

Prices, promotions, and product availability may change without notice. The price charged will generally be the price displayed when the order is submitted, subject to correction of genuine pricing or technical errors.

Applicable sales taxes, if any, are calculated during checkout based on the delivery destination and applicable requirements.

Free standard shipping is available for eligible physical street addresses within the contiguous United States as described in our Shipping Policy.

You agree to provide valid payment information and confirm that you are authorized to use the selected payment method.

The payment methods available for a particular order will be displayed during checkout.

5. Processing, Shipping, and Delivery

Standard orders are generally processed within 2–7 business days after payment confirmation.

Custom, modified, oversized, personalized, or made-to-order products may require additional production or preparation time before shipment.

After shipment, standard transit time is generally approximately 7–20 business days for eligible addresses within the contiguous United States.

Processing time and shipping transit time are separate.

Processing and delivery timeframes are estimates and are not guaranteed delivery dates. Delivery may be affected by carrier operations, weather, seasonal shipping volume, transportation interruptions, delivery appointments, and other circumstances outside our reasonable control.

Additional shipping information, including supported destinations, shipping charges, tracking, address requirements, and delivery procedures, is available in our Shipping Policy.

We will make reasonable efforts to assist customers with meaningfully delayed or lost shipments.

If a shipment is confirmed as lost in transit before delivery, Vexalamps will provide an appropriate resolution after reviewing the order and available carrier information. Depending on the circumstances, the resolution may include a replacement shipment, refund, or another appropriate solution.

6. Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery and before installation, assembly, or wiring.

If a product arrives damaged, defective, incomplete, or different from the item ordered, please contact support@vexalamps.com as soon as reasonably possible after delivery.

To help us investigate shipping and product issues promptly, we recommend contacting us within 7 calendar days of the confirmed delivery date whenever possible.

This recommended reporting timeframe does not replace the 30-day return period for otherwise eligible returns and does not limit any rights or remedies available under applicable law.

Please provide, where applicable:

  • Your order number
  • Photos of the product
  • Photos of the inner and outer packaging
  • A photo of the shipping label
  • Photos or videos showing the damage, defect, missing components, or incorrect product
  • A description of the issue

Please keep the product, components, and original packaging while the issue is being reviewed.

Do not install, modify, repair, discard, or dispose of the affected product before receiving instructions from Vexalamps, as doing so may affect our ability to verify the issue and provide an appropriate resolution.

After reviewing the submitted information, Vexalamps will provide an appropriate resolution where applicable. Depending on the circumstances, this may include:

  • Replacement parts
  • Replacement components
  • Repair assistance
  • A replacement product
  • An authorized return at our expense
  • A refund to the original payment method
  • Another appropriate resolution

For approved claims involving a damaged, defective, incomplete, or incorrect product, Vexalamps will cover the applicable authorized return shipping or replacement shipping costs.

7. Order Changes and Cancellations

Order change and cancellation requests should be submitted as soon as possible.

Orders may only be modified or canceled before they enter processing, production, customization, or shipment preparation.

Custom-made, modified, personalized, and made-to-order products may enter production shortly after the order is confirmed. Once production or customization has started, cancellation or modification may no longer be possible.

Orders that have already shipped cannot be canceled and must follow the applicable return procedure after delivery.

Submitting a cancellation or modification request does not guarantee that the request can be completed if processing, production, customization, or shipment preparation has already started.

8. Returns and Refunds

Eligible standard products may be returned within 30 calendar days of the confirmed delivery date, subject to the conditions in our Refund Policy.

Customers are responsible for return shipping costs for preference-based returns, including returns related to personal preference, size selection, style or color preference, ordering the wrong product, or a change of mind.

Vexalamps covers approved return or replacement shipping costs when a product arrives damaged, defective, incomplete, or different from the item ordered.

Vexalamps does not charge a standard restocking fee for approved returns.

Custom-made, modified, personalized, and made-to-order products are not eligible for standard cancellation, return, or refund after production or customization has started.

This restriction does not prevent customers from contacting Vexalamps when a customized product arrives damaged, defective, incomplete, or materially different from the confirmed order specifications.

All product returns require prior authorization. After an eligible return request has been reviewed and approved, Vexalamps will provide the authorized return address and return instructions.

The Vexalamps corporate and correspondence address does not accept or process product returns.

9. Installation and Safety

Customers are responsible for reviewing product dimensions, weight, electrical specifications, voltage, mounting requirements, structural support requirements, and installation conditions before purchasing.

Hardwired lighting fixtures should be installed by a qualified electrician in accordance with applicable electrical codes, building requirements, and product installation instructions.

Damage caused by improper installation, incorrect assembly, unsuitable ceiling or wall support, incorrect voltage, incompatible components, unauthorized modification, misuse, or failure to follow installation or safety instructions is not considered a product defect.

Nothing in this section limits rights or remedies that cannot legally be excluded under applicable law.

10. Intellectual Property

Unless otherwise stated, website content including logos, graphics, text, page layouts, website design, product descriptions, and original media is owned by or licensed to Vexalamps Inc or supplied by authorized content providers.

You may not reproduce, copy, modify, distribute, republish, display, or commercially exploit website content without permission from the applicable rights holder, except where permitted by law.

Third-party trademarks, names, photographs, content, and other intellectual property remain the property of their respective rights holders.

11. Third-Party Tools and Links

The Services may include links to or integrations with third-party websites, payment providers, shipping providers, applications, or tools.

We do not control and are not responsible for the independent content, availability, privacy practices, or terms of third-party services.

Please review the applicable policies and terms before using independent third-party services.

12. Privacy

Personal information collected through the Services is handled according to our Privacy Policy.

Because our online store is hosted by Shopify, certain personal information is also processed by Shopify in connection with providing ecommerce services.

Additional information about Shopify privacy practices and available privacy choices is available through the Shopify Privacy Portal.

13. Prohibited Uses

You may not use the Services:

  • For unlawful, fraudulent, abusive, or malicious purposes
  • To violate the rights of another person or entity
  • To transmit malicious code or interfere with website security or operation
  • To collect personal information without authorization
  • To submit materially false or misleading information
  • To impersonate another person or entity
  • To attempt unauthorized access to an account, system, or network
  • To otherwise use the Services in violation of applicable law

We may restrict or terminate access when these requirements are materially violated.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and general website information are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, completely secure, or free from technical errors.

Nothing in these Terms excludes warranties, consumer rights, or remedies that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Vexalamps Inc will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from misuse, improper installation, unauthorized modification, materially inaccurate customer information, or circumstances outside our reasonable control.

This limitation does not override the specific obligations and remedies stated in our Refund Policy or Shipping Policy for approved returns, damaged or defective products, incorrect products, or shipments confirmed lost in transit.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify Vexalamps Inc against third-party claims arising from your unlawful use of the Services, material violation of these Terms, or infringement of another party’s rights.

17. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

18. Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

19. Entire Agreement

These Terms and the policies linked within them constitute the agreement between you and Vexalamps regarding use of the Services and purchases made through the website, except where additional written terms apply to a specific product, service, or transaction.

20. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law principles.

Except where otherwise required by applicable law, disputes shall be subject to the jurisdiction of the applicable state courts located in San Francisco County, California, and the United States District Court for the Northern District of California.

Nothing in this section limits mandatory consumer rights or remedies available under applicable law.

21. Changes to These Terms

We may update these Terms to reflect changes to our Services, business practices, policies, or legal obligations.

The revised Terms will be published on this website with an updated “Last updated” date.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

22. Contact Information

Questions about these Terms should be sent to:

Vexalamps Inc
Trade Name: Vexalamps
Email: support@vexalamps.com
Phone: +1 (515) 357-2257
Corporate and Correspondence Address:
123 Mission St Ste 1600
San Francisco, CA 94105
United States

Please note: The corporate and correspondence address above does not accept or process product returns. Please contact support@vexalamps.com before returning any product. After an eligible return request has been reviewed and approved, Vexalamps will provide the authorized return address and return instructions.

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.