Custom Lighting Service

At Vexalamps, we understand that every space is different. Selected lighting products may support customization for customers who require specific dimensions, finishes, hanging configurations, electrical specifications, or other product adjustments.

Whether you are selecting lighting for a home, commercial space, hospitality project, restaurant, or interior design project, our team can help review available customization options based on the product and your requirements.

What Can Be Customized?

Depending on the product and production availability, customization options may include:

  • Fixture size or dimension adjustments
  • Hanging height modifications
  • Rod, chain, cable, or downrod length adjustments
  • Finish or frame color changes
  • Glass or shade variations where available
  • Canopy size or configuration adjustments
  • Voltage or electrical configuration changes
  • Number of lights or lighting configuration changes where supported
  • Quantity requirements for residential or commercial projects

Customization availability varies by product. Please contact us before placing an order to confirm whether your requested specifications can be accommodated.

How the Custom Process Works

Step 1 — Submit Your Request

Email support@vexalamps.com with as much of the following information as possible:

  • Product name or product link
  • Requested size or dimensions
  • Preferred finish or color
  • Required hanging height
  • Ceiling height or relevant installation conditions
  • Required voltage or electrical configuration, if applicable
  • Reference photos or drawings, if available
  • Required quantity
  • Any other requested product modifications

Step 2 — Review and Confirmation

Our team will review the request and, where customization is available, confirm the applicable details, which may include:

  • Available customization options
  • Final product specifications
  • Pricing
  • Estimated production time
  • Estimated shipping arrangements
  • Any product-specific limitations or requirements

Please carefully review all confirmed specifications before approving the custom order and completing payment.

Step 3 — Production

Production or customization will begin after the final specifications have been confirmed and the applicable payment has been completed.

Production time varies depending on the product, requested modifications, quantity, complexity, and material or component availability.

The estimated production timeframe will be communicated before production begins where applicable.

Production and delivery timeframes are estimates and are not guaranteed delivery dates.

Important Custom Order Terms

  • Custom orders may require additional production time beyond the standard 1–3 business-day processing period for regular orders
  • Custom-made, modified, personalized, and made-to-order products are not eligible for standard cancellation, return, or refund after production or customization has started
  • Requested specifications generally cannot be changed after production or customization has started
  • Slight variations in color, texture, veining, finish, pattern, or dimensions may occur because of natural material characteristics, screen settings, photography, or reasonable manufacturing tolerances
  • Customers are responsible for confirming dimensions, ceiling height, voltage, mounting conditions, structural support, and installation requirements before approving the order
  • Hardwired lighting fixtures should be installed by a qualified electrician in accordance with applicable electrical codes and installation requirements

If a customized product arrives damaged, defective, incomplete, or materially different from the confirmed order specifications, please contact support@vexalamps.com as soon as reasonably possible after delivery.

To help us review shipping and product issues promptly, we recommend contacting us within 7 calendar days of the confirmed delivery date whenever possible.

This recommended reporting timeframe does not limit any rights or remedies available under applicable law.

Please keep the product, all components, and original packaging while the issue is being reviewed. Where applicable, we may request photos or videos of the product, packaging, shipping label, or affected area.

After reviewing the submitted information, Vexalamps will provide an appropriate resolution where applicable. Depending on the circumstances, this may include replacement components, repair assistance, a replacement product, an authorized return at our expense, a refund, or another appropriate resolution.

Commercial and Designer Projects

We welcome project inquiries from customers working on:

  • Residential interiors
  • Interior design projects
  • Commercial spaces
  • Hospitality projects
  • Restaurants
  • Residential developments

For project or quantity inquiries, please contact us with the product information, requested quantity, specifications, and estimated project timeline.

Availability, pricing, production timing, and shipping arrangements for project orders will be confirmed based on the specific request.

Contact Us for Custom Orders

Email: support@vexalamps.com
Phone: +1 (515) 357-2257

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.

We aim to respond to customer inquiries within 24 business hours.

Please provide as much project and product information as possible so that we can review your request efficiently.