Refund policy

Last updated: August 14, 2026

We want you to feel confident when purchasing from Vexalamps. Please review the following return and refund terms before submitting a request.

30-Day Return Policy

We accept eligible return requests within 30 calendar days of the confirmed delivery date.

To be eligible for a standard return, the product must:

Be unused, uninstalled, and in its original condition
Not have been assembled, wired, modified, altered, or repaired
Include all original components, hardware, mounting accessories, instructions, and packaging
Be securely packed in its original box or crate
Include the order number or other proof of purchase

Products that have been installed, wired, used, modified, damaged after delivery, or returned with missing parts may not be eligible for a standard return.

Please keep all original packaging until you have fully inspected and approved your lighting fixture.

How to Request a Return

To request a return, contact support@vexalamps.com within 30 calendar days of the confirmed delivery date.

Please include:

Your order number
The product name
The reason for the return
Clear photos of the product and packaging where applicable
Photos showing the current condition of the product where applicable

Please do not send any product back without prior authorization.

After your return request has been reviewed and approved, Vexalamps will provide the authorized return address, return instructions, and any applicable shipping requirements.

The corporate and correspondence address shown on our website does not accept or process product returns.

Products returned without prior authorization or sent to an address other than the authorized return address provided by Vexalamps may not be accepted.

Return Shipping Costs

For returns requested because of personal preference, incorrect size selection, style or color preference, ordering the wrong product, the product not fitting the intended space, or a change of mind, the customer is responsible for return shipping costs.

Customers must follow the return instructions provided by Vexalamps and send the product only to the authorized return address provided after approval.

We recommend using a trackable and insured shipping service. The customer remains responsible for the returned product until it is received at the authorized return location.

If the return is caused by a product that arrived damaged, defective, incomplete, or different from the item ordered, Vexalamps will cover the approved return shipping cost, replacement shipping cost, or provide another appropriate resolution.

Original expedited shipping charges, special delivery fees, installation fees, electrician fees, and other optional or third-party service charges are non-refundable unless the return results from an error made by Vexalamps.

Restocking Fees

Vexalamps does not charge a standard restocking fee for approved returns.

If a returned product has been installed, used, altered, improperly packed, damaged after delivery, or returned with missing components, the refund may be reduced or denied based on documented loss in value, missing components, or customer-caused damage.

Any proposed deduction will be based on documented evidence and explained to the customer before the refund is finalized. Such deductions are not standard restocking fees.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order promptly after delivery and before installation, assembly, or wiring.

If your product arrives damaged, defective, incomplete, or different from the item ordered, please contact support@vexalamps.com as soon as reasonably possible after delivery.

To help us investigate shipping and product issues promptly, we recommend contacting us within 7 calendar days of the confirmed delivery date whenever possible.

This recommended reporting timeframe does not replace the 30-day return period for otherwise eligible returns and does not limit any rights or remedies available under applicable law.

Please provide, where applicable:

Your order number
Photos of the outer box or crate
Photos of the inner packaging
Photos or videos showing the damage, defect, missing components, or incorrect product
A photo of the shipping label
A brief description of the issue

Please keep the original product, all components, and packaging while the claim is being reviewed.

Do not install, repair, modify, discard, or dispose of the affected product before receiving instructions from Vexalamps, as doing so may affect our ability to verify the issue and provide an appropriate resolution.

After reviewing the submitted information, Vexalamps will provide an appropriate resolution where applicable. Depending on the circumstances, this may include:

Replacement parts
Replacement components
Repair assistance
A replacement product
An authorized return at our expense
A refund to the original payment method
Another appropriate resolution

For approved claims involving a damaged, defective, incomplete, or incorrect product, Vexalamps will cover the applicable authorized return shipping or replacement shipping costs.

Installation-Related Issues

Hardwired lighting fixtures should be installed by a qualified electrician in accordance with applicable electrical codes, building requirements, and product installation instructions.

Damage caused by improper installation, incorrect assembly, unsuitable ceiling or wall support, incorrect voltage, incompatible components, unauthorized modification, misuse, or failure to follow installation instructions is not considered a product defect.

Please review the product dimensions, weight, electrical requirements, mounting conditions, and installation space before placing an order.

Custom and Made-to-Order Products

Custom-made, modified, personalized, and made-to-order lighting fixtures are not eligible for standard cancellation, return, or refund after production or customization has started.

This may include products customized by:

Dimensions or overall size
Finish or color
Cord, chain, cable, or downrod length
Canopy size
Voltage or electrical configuration
Number of lights
Overall hanging height
Other customer-requested specifications

If a customized product arrives damaged, defective, incomplete, or materially different from the confirmed order specifications, please contact support@vexalamps.com as soon as reasonably possible after delivery.

We recommend reporting such issues within 7 calendar days whenever possible so that we can review the product condition, packaging, and shipment information promptly.

This recommended timeframe does not limit any rights or remedies available under applicable law.

Non-Returnable Items

The following products are not eligible for a standard return:

Installed or wired lighting fixtures
Used, assembled, altered, repaired, or modified products
Custom-made, modified, personalized, or made-to-order products after production or customization has started
Products returned without prior authorization
Products returned without required original packaging where the absence of packaging prevents safe return or inspection
Products with missing hardware, accessories, glass, crystals, or other components
Products damaged through improper handling, installation, wiring, or modification after delivery
Clearance or final-sale products specifically marked as non-returnable before purchase
Gift cards

These exclusions do not prevent customers from contacting Vexalamps regarding products that arrive damaged, defective, incomplete, or incorrect.

Exchanges

We do not process direct exchanges.

To receive a different product, request a return for the original product. Once the return is approved, you may place a separate order for the replacement product.

New orders are subject to current pricing, product availability, processing time, and shipping time.

Return Inspection

After a returned product is received, we will inspect the product, packaging, components, and accessories.

We will notify you by email whether the return has been approved following inspection.

If the returned product does not meet the applicable return requirements, the refund may be reduced or denied based on the documented condition of the returned product.

Vexalamps does not charge a standard restocking fee. Any documented deduction for customer-caused damage, missing components, improper packaging, or loss in product value will be explained before the refund is finalized.

Refunds

After an approved return has been received, inspected, and approved, the refund will be issued to the original payment method within 10 business days.

Your bank, credit card provider, or payment processor may require additional time to process and post the refund to your account.

Original expedited shipping charges, special delivery fees, installation costs, electrician fees, storage costs, and other optional or third-party expenses are non-refundable unless the return results from an error made by Vexalamps.

If more than 15 business days have passed since your refund was approved and you have not received it, contact support@vexalamps.com.

Order Cancellations and Changes

Cancellation or modification requests should be submitted as soon as possible.

Orders may only be canceled or modified before they enter processing, production, customization, or shipment preparation.

Custom-made, modified, personalized, and made-to-order products may enter production shortly after the order is confirmed. Once production or customization has started, cancellation or modification may no longer be possible.

Orders that have already shipped cannot be canceled and must follow the applicable return procedure after delivery.

For urgent cancellation or modification requests, include “URGENT” and your order number in the email subject line. Submission of an urgent request does not guarantee cancellation or modification if processing, production, customization, or shipment preparation has already started.

Contact Information

Vexalamps Inc
Email: support@vexalamps.com
Phone: +1 (515) 357-2257
Corporate and Correspondence Address:
123 Mission St Ste 1600
San Francisco, CA 94105
United States

Please note: The corporate and correspondence address above does not accept or process product returns. Please contact support@vexalamps.com before returning any product. After an eligible return request has been reviewed and approved, Vexalamps will provide the authorized return address and return instructions.

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.