Privacy policy

Last updated: August 14, 2026

Vexalamps Inc, operating under the trade name Vexalamps, operates this store and website, including its information, content, features, products, and services (the “Services”). Our online store is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, create or use an account, contact us, or otherwise interact with the Services.

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact information: name, billing address, shipping address, email address, and telephone number
Order and transaction information: products viewed or purchased, order numbers, transaction history, returns, refunds, cancellations, and related order information
Payment information: payment method, transaction details, and payment confirmation information processed by our payment providers
Account information: username, password, preferences, saved information, and account settings
Communications: information included in emails, contact forms, customer support requests, reviews, surveys, or other communications with us
Device and usage information: IP address, browser type, device identifiers, network information, referring pages, pages viewed, and interactions with the website
Cookies and similar technologies: information collected through cookies, pixels, local storage, and similar technologies

Payment card information is processed through Shopify and other payment providers made available during checkout. Vexalamps does not use payment card information for purposes unrelated to processing and supporting customer transactions.

Sources of Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, submit a form, contact customer support, or otherwise provide information to us
Automatically when you access or use our website and Services
From Shopify and service providers that support payment processing, fraud prevention, analytics, advertising, customer service, fulfillment, and shipping
From business partners, advertising partners, and other third parties where permitted by applicable law

How We Use Personal Information

We may use personal information to:

Process payments and fulfill customer orders
Arrange shipping, delivery, returns, refunds, replacements, and related customer service
Communicate about orders, products, policies, account activity, and customer support requests
Create, maintain, and manage customer accounts and preferences
Operate, maintain, personalize, and improve our website, products, Services, and customer experience
Provide marketing and advertising where permitted by law
Measure website performance, advertising effectiveness, and customer interactions
Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity
Comply with legal obligations, enforce our policies, and protect our rights and the rights of others

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business and provide the Services, including to:

Shopify, which hosts and supports our online store
Payment processors and fraud-prevention providers
Shipping carriers, fulfillment providers, and delivery partners
Technology, hosting, analytics, customer support, advertising, and marketing providers
Professional advisers, including legal, accounting, and compliance advisers
Regulators, law enforcement agencies, courts, or government authorities where required or permitted by law
Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
Other parties at your direction or with your consent

We do not disclose personal information to unrelated third parties for purposes other than those described in this Privacy Policy, except where directed by you or permitted or required by applicable law.

Targeted Advertising and Privacy Choices

Depending on where you live, certain disclosures or uses of personal information for personalized or targeted advertising may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws.

You may submit an applicable opt-out request through our Your Privacy Choices page.

If you visit our website with a legally recognized Global Privacy Control (GPC) signal enabled, we will process the signal as required by applicable law for the browser and device sending the signal.

Relationship with Shopify

Our Services are hosted by Shopify, which provides the ecommerce platform used to operate our online store.

Shopify may collect and process information about your access to and use of the Services in order to provide, secure, and improve its services. Information submitted through our store may also be transmitted to Shopify and other service providers that may process information in countries outside your place of residence.

For more information about Shopify’s privacy practices and privacy choices, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, analyze website performance, prevent fraud, improve the Services, and support advertising.

You may manage cookies through your browser settings and any cookie preference tools made available on our website.

Disabling certain cookies may affect the availability or functionality of some website features.

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of independent third-party websites or services.

Please review the applicable privacy policies before providing personal information to a third party.

Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from children under 16 or from individuals below the applicable age of consent where a different age is required by law.

If you believe that a child has provided personal information to us, please contact us using the information below so that we can review the request and take appropriate action.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, process transactions, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

Request access to or information about personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a portable copy of certain personal information
Opt out of certain sales, sharing, or targeted advertising activities where applicable
Limit certain uses or disclosures of sensitive personal information where applicable
Withdraw consent where processing is based on consent and withdrawal is permitted
Appeal a decision concerning a privacy request where applicable
Receive equal service and pricing without unlawful discrimination for exercising applicable privacy rights

These rights are not absolute and may be subject to verification requirements and exceptions under applicable law.

To exercise an applicable privacy right, contact support@vexalamps.com or use our Your Privacy Choices page where applicable.

We may request information reasonably necessary to verify your identity before completing a privacy request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof that the agent is authorized to act for you and may also require you to verify your identity directly with us.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

After opting out of marketing communications, you may still receive non-promotional communications relating to orders, payments, transactions, accounts, policy updates, security matters, or customer service.

International Data Transfers

Your personal information may be transferred, stored, or processed in countries outside the country where you live.

Where required by applicable law, we or our service providers use legally recognized safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, business operations, or legal and regulatory requirements.

The revised Privacy Policy will be published on this page with an updated “Last updated” date.

Contact Us

For questions about this Privacy Policy, privacy practices, complaints, or requests to exercise an applicable privacy right, please contact:

Vexalamps Inc
Trade Name: Vexalamps
Email: support@vexalamps.com
Phone: +1 (515) 357-2257
Corporate and Correspondence Address:
123 Mission St Ste 1600
San Francisco, CA 94105
United States

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.