Contact Us
We’re here to help with product questions, orders, shipping, delivery, returns, custom lighting, and general customer support.
Email: support@vexalamps.com
Phone: +1 (515) 357-2257
We aim to respond to customer inquiries within 24 business hours.
Business Information
Legal Business Name: Vexalamps Inc
Trade Name: Vexalamps
Corporate and Correspondence Address: 123 Mission St Ste 1600, San Francisco, CA 94105, United States
Please note: The corporate and correspondence address above does not accept or process product returns. Please do not send any product to this address.
All product returns require prior review and authorization. After an eligible return request has been reviewed and approved, our customer support team will provide the authorized return address and return instructions.
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM Pacific Time (PT)
Saturday–Sunday: Closed
Public Holidays: Closed
What We Can Help With
- Product questions and specifications
- Product dimensions and installation information
- Order updates and tracking
- Shipping and delivery inquiries
- Damaged, defective, incomplete, or incorrect items
- Returns and refunds
- Order changes and cancellations
- Custom lighting inquiries
- General customer support
Before Contacting Us
To help us assist you more efficiently, please include the following information whenever applicable:
- Your order number
- The email address used for the order
- The product name or product link
- A brief description of your question or issue
- Photos or videos if the product arrived damaged, defective, incomplete, or incorrect
- Photos of the packaging and shipping label when reporting shipping damage
Order Changes and Cancellations
Please contact us as soon as possible if you need to request an order change or cancellation.
Orders may only be modified or canceled before they enter processing, production, customization, or shipment preparation.
Custom-made, modified, personalized, and made-to-order products may enter production shortly after the order is confirmed. Once production or customization has started, cancellation or modification may no longer be possible.
For urgent order change or cancellation requests, please include “URGENT” and your order number in the email subject line.
Submitting an urgent request does not guarantee that a change or cancellation can be completed if processing, production, customization, or shipment preparation has already started.
Returns
Please contact us before returning any product.
After an eligible return request has been reviewed and approved, Vexalamps will provide the authorized return address and return instructions.
Products returned without prior authorization or sent to an address other than the authorized return address provided by Vexalamps may not be accepted.
For complete return and refund information, please review our Refund Policy.
Privacy
Information submitted through our contact form or customer support channels is handled in accordance with our Privacy Policy.
By submitting a customer service request, you acknowledge that the information you provide will be used to review and respond to your inquiry.
Thank you for choosing Vexalamps. We appreciate your business and look forward to assisting you.