FAQs
1. How can I place an order?
Simply browse our products on Vexalamps, add your desired items to the cart, and proceed to checkout. You will receive an order confirmation email after payment is completed.
2. How long does order processing take?
Most orders are processed within 2–7 business days after payment confirmation. Processing time may vary for custom or oversized lighting fixtures.
3. How long does shipping take?
Estimated delivery times:
- United States: 7–20 business days
Delivery times may vary depending on location, carrier operations, and seasonal demand.
4. How can I track my order?
Once your order has shipped, tracking information will be sent to your email address.
Please allow a few business days for tracking updates to appear.
5. Can I cancel or modify my order?
Orders may only be canceled or modified before they enter processing or shipment preparation.
If you need assistance, please contact us as soon as possible after placing your order.
6. What should I do if my package arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the product and packaging
- A brief description of the issue
We will review the situation and assist you accordingly.
7. Do your lights require professional installation?
Many lighting fixtures require hardwired installation.
We recommend using a licensed electrician for safe and proper installation.
Please review the product specifications before purchasing.
8. Are bulbs included with the light fixtures?
Bulb inclusion varies by product.
Please refer to the product description for detailed information about compatible bulbs and included accessories.
9. Can the hanging height be adjusted?
Many chandeliers and pendant lights include adjustable rods, chains, or cables.
The adjustable range will be listed on the product page whenever applicable.
10. Do you offer custom lighting options?
Some products may support custom sizes or configurations depending on availability.
If you have specific requirements, please contact our support team before placing your order.
11. What payment methods do you accept?
We accept major payment methods available at checkout, including secure online payment options supported by our platform.
12. How can I contact customer support?
You can contact us anytime at:
Email: support@vexalamps.com
We aim to respond within 1–2 business days.
13. Why does my tracking status not update immediately?
Tracking updates may take several business days after shipment confirmation, especially during carrier processing or transit handoffs.
If your tracking has not updated for an extended period, please contact us for assistance.
14. What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect shipping address.
Once an order has been shipped, address changes may no longer be possible.
15. Can I return a product?
Please review our Return Policy for detailed information regarding eligible returns, conditions, and return requests.