Legal notice

Last updated: August 14, 2026

Welcome to Vexalamps.

This Legal Notice provides important information regarding Vexalamps Inc, the operation of this website, and the purchase and use of products offered through our store. By accessing or using this website, you agree to the terms described below.

Website Use

By accessing or using this website, you agree to:

Use the website only for lawful purposes
Provide complete, accurate, and current information when placing an order or contacting us
Not misuse, disrupt, damage, or attempt unauthorized access to the website, its accounts, or its systems
Not use the website or its content for fraudulent, abusive, or unlawful activities

We may refuse service, restrict access, or cancel a transaction when fraudulent, abusive, unlawful, or unauthorized activity is reasonably suspected, or when payment authorization fails.

Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, materials, finishes, pricing, availability, and images are accurate and up to date.

However:

Slight variations in color, texture, veining, finish, pattern, or dimensions may occur because of screen settings, photography, lighting conditions, natural material characteristics, or reasonable manufacturing tolerances
We make every effort to display product colors, materials, finishes, and details as accurately as possible, but the appearance of a product on your screen may vary slightly from the actual product
Natural stone, glass, wood, metal finishes, and other materials may contain individual variations that are not necessarily considered defects
Product availability, specifications, and pricing may change when reasonably necessary

We reserve the right to correct genuine typographical, pricing, inventory, specification, or technical errors.

If a material error affects an order that has already been placed, we will contact the customer before proceeding whenever reasonably possible.

Product Installation and Safety

Customers are responsible for reviewing the product dimensions, weight, electrical specifications, mounting requirements, voltage requirements, structural support requirements, and installation conditions before placing an order.

Hardwired lighting fixtures should be installed by a qualified electrician in accordance with the installation instructions, applicable electrical codes, and local building requirements.

Vexalamps Inc is not responsible for damage, injury, malfunction, or loss caused by improper installation, incorrect assembly, unsuitable ceiling or wall support, incorrect voltage, incompatible components, unauthorized modification, misuse, or failure to follow applicable installation and safety instructions.

Nothing in this section excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Intellectual Property

Unless otherwise stated, content displayed on this website, including logos, graphics, text, website design, page layouts, product descriptions, and original media, is owned by or licensed to Vexalamps Inc or provided by authorized content suppliers.

Website content may not be reproduced, copied, modified, republished, distributed, displayed, or used for commercial purposes without prior written permission from the applicable rights holder, except where permitted by law.

Third-party names, trademarks, product names, photographs, and other intellectual property remain the property of their respective owners where applicable. Their appearance on this website does not transfer ownership to Vexalamps Inc.

Pricing, Taxes, and Payments

Prices are displayed in the currency shown on the website or during checkout.

Applicable sales taxes, if any, are calculated during checkout based on the customer’s delivery destination and applicable requirements.

The payment methods available for a particular order will be displayed during checkout.

Vexalamps Inc may:

Update product pricing before an order is placed
Verify payment and order information when reasonably necessary
Decline or cancel an order if payment authorization fails
Decline or cancel an order if fraudulent or unauthorized activity is reasonably suspected
Contact the customer when a genuine pricing, inventory, or technical error affects an order

If an order is canceled by Vexalamps Inc after payment has been collected, the applicable amount will be refunded to the original payment method.

Shipping and Delivery

Order processing times, shipping destinations, shipping costs, estimated transit times, tracking information, and delivery limitations are described in our Shipping Policy.

Delivery dates are estimates and are not guaranteed. Carrier delays may occasionally occur because of weather, transportation interruptions, seasonal shipping volume, delivery appointments, remote delivery locations, or other circumstances outside our reasonable control.

Although carrier delays may occur outside our direct control, Vexalamps will make reasonable efforts to assist customers by reviewing available tracking information and coordinating with the applicable shipping carrier where appropriate.

If a shipment is confirmed as lost in transit before delivery, Vexalamps will provide an appropriate resolution after reviewing the order and available carrier information. Depending on the circumstances, this may include a replacement shipment, refund, or another appropriate solution.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect the product and all packaging promptly after delivery and before installation, assembly, or wiring.

If a product arrives damaged, defective, incomplete, or different from the item ordered, please contact support@vexalamps.com as soon as reasonably possible after delivery.

To help us investigate shipping and product issues promptly, we recommend contacting us within 7 calendar days of the confirmed delivery date whenever possible.

This recommended reporting timeframe does not replace the 30-day return period for otherwise eligible returns and does not limit any rights or remedies available under applicable law.

Please provide, where applicable:

Your order number
Clear photos of the product and affected area
Photos of the inner and outer packaging
A photo of the shipping label
Photos or videos showing the damage, defect, missing components, or incorrect product
A brief description of the issue

Please keep the original product, components, accessories, and packaging while the issue is being reviewed.

Do not install, repair, modify, discard, or dispose of the affected product or packaging before receiving instructions from Vexalamps, as doing so may affect our ability to verify the issue and provide an appropriate resolution.

After reviewing the submitted information, Vexalamps will provide an appropriate resolution where applicable. Depending on the circumstances, this may include:

Replacement parts
Replacement components
Repair assistance
A replacement product
An authorized return at our expense
A refund to the original payment method
Another appropriate resolution

For approved claims involving a damaged, defective, incomplete, or incorrect product, Vexalamps will cover the applicable authorized return shipping or replacement shipping costs.

Returns, Refunds, and Custom Products

Eligible standard products may be returned within 30 calendar days of the confirmed delivery date, subject to the requirements described in our Refund Policy.

Customers are responsible for return shipping costs for preference-based returns. Vexalamps covers approved return or replacement shipping costs for products that arrive damaged, defective, incomplete, or different from the item ordered.

Vexalamps does not charge a standard restocking fee for approved returns.

Custom-made, modified, personalized, and made-to-order lighting fixtures are not eligible for standard cancellation, return, or refund after production or customization has started.

This restriction does not prevent customers from contacting Vexalamps if a customized product arrives damaged, defective, incomplete, or materially different from the confirmed order specifications.

All product returns require prior review and authorization.

The corporate and correspondence address shown in this Legal Notice does not accept or process product returns. After an eligible return request has been reviewed and approved, Vexalamps will provide the authorized return address and return instructions.

Additional return and refund terms are available in our Refund Policy.

Order Changes and Cancellations

Order change or cancellation requests should be submitted as soon as possible.

Orders may only be modified or canceled before they enter processing, production, customization, or shipment preparation.

Custom-made, modified, personalized, and made-to-order products may enter production shortly after an order is confirmed. Once production or customization has started, cancellation or modification may no longer be possible.

Orders that have already shipped cannot be canceled and must follow the applicable return procedure after delivery.

Privacy

Personal information collected through this website is handled according to our Privacy Policy.

Where applicable, customers may also submit certain privacy opt-out requests through our Your Privacy Choices page.

Third-Party Services and Links

This website may contain links to websites, applications, payment services, shipping services, or other platforms operated by third parties.

We do not control and are not responsible for the content, privacy practices, security, availability, or terms of independent third-party websites and services.

Customers should review the applicable policies and terms before using an independent third-party website or service.

Limitation of Liability

To the fullest extent permitted by applicable law, Vexalamps Inc will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from:

Improper installation, assembly, modification, maintenance, or use of a product
Failure to follow installation, electrical, structural-support, or safety requirements
Website interruptions or technical issues outside our reasonable control
Incorrect or incomplete information supplied by the customer
Events or carrier delays outside our reasonable control

This limitation does not override the specific obligations and remedies stated in our Refund Policy or Shipping Policy for approved returns, defective or incorrect products, verified shipping damage, or shipments confirmed lost in transit.

Nothing in this Legal Notice excludes or limits liabilities, consumer rights, or remedies that cannot legally be excluded or limited under applicable law.

Governing Law

This Legal Notice is governed by and interpreted in accordance with the laws of the State of California, United States, without regard to its conflict-of-law principles.

Except where otherwise required by applicable law, disputes arising from this Legal Notice or the use of this website shall be subject to the jurisdiction of the applicable state courts located in San Francisco County, California, and the United States District Court for the Northern District of California.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.

Changes to This Legal Notice

We may update this Legal Notice when necessary to reflect changes to our business practices, website, Services, policies, or legal obligations.

Any revised version will be published on this website with an updated “Last updated” date.

Contact Us

If you have questions about this Legal Notice, please contact:

Vexalamps Inc
Trade Name: Vexalamps
Email: support@vexalamps.com
Phone: +1 (515) 357-2257
Corporate and Correspondence Address:
123 Mission St Ste 1600
San Francisco, CA 94105
United States

Please note: The corporate and correspondence address above does not accept or process product returns. Contact Vexalamps before returning any product to receive the authorized return address and return instructions.

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT), excluding public holidays.

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