Shipping policy

Welcome to Vexalamps.

This Shipping Policy explains how orders are processed, shipped, and delivered. We aim to provide clear and accurate shipping information and a transparent shopping experience for all customers.

Order Processing Time

All orders are processed after payment confirmation.

  • Standard processing time: 2–7 business days
  • Custom, oversized, or made-to-order lighting fixtures may require additional production or handling time
  • Orders are not processed on weekends or public holidays
  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information

Please ensure that your shipping address, email address, and contact information are entered correctly at checkout.

Cut-off Time


Orders placed before 2:00 PM Pacific Standard Time (PST) on business days will be processed the same day. Orders placed after 2:00 PM PST, or on weekends and federal holidays, will be processed on the next business day. This cut-off time applies to order handling only and does not affect transit times.

Shipping Destinations

Vexalamps currently ships only to physical street addresses within the contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, or APO/FPO addresses. We also do not ship to Canada or other international destinations.

Please ensure that your complete and accurate street address, email address, and telephone number are provided at checkout. Orders placed with an unsupported delivery address may be canceled and fully refunded.

Free Shipping

Vexalamps offers free standard shipping on all orders delivered to eligible physical street addresses within the contiguous United States. No minimum purchase amount is required.

Additional charges may apply only when a customer requests an expedited shipping service, a special delivery arrangement, or an address change after the order has shipped. Any additional charge will be disclosed to and approved by the customer before the service is arranged.

Estimated Delivery Time

Estimated delivery times may vary depending on the product, destination, shipping carrier, weather conditions, seasonal demand, and other circumstances outside our control.

United States

Standard Shipping: approximately 7–20 business days after shipment

Custom, oversized, or made-to-order lighting fixtures may require additional production time before shipment.

All delivery timeframes are estimates only and are not guaranteed delivery dates.

Tracking Information

After your order has shipped, tracking information will be sent to the email address provided during checkout.

Tracking updates may take several business days to appear after the shipping confirmation email is sent.

For oversized lighting fixtures or freight deliveries, tracking updates may be less frequent than standard parcel shipments.

Delayed or Lost Shipments

Although we work with trusted shipping partners, delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays
  • Weather disruptions
  • High shipping volume
  • Transportation interruptions
  • Remote delivery locations
  • Incorrect or incomplete shipping information

If your shipment appears significantly delayed or lost, please contact us. We will assist you in reviewing the tracking information and working with the carrier.

Vexalamps is not responsible for carrier delays, but we will make reasonable efforts to help resolve delivery issues.

Damaged Packages

Please inspect your order and the exterior packaging as soon as it is delivered.

If your order arrives damaged:

  1. Take clear photos of the damaged item.
  2. Take photos of the inner and outer packaging.
  3. Keep all original packaging materials.
  4. Contact us within 48 hours of delivery.

Please do not install, modify, discard, or repair a damaged item before contacting us.

We will review the information provided and offer an appropriate resolution where applicable, which may include replacement parts, a replacement product, or other assistance.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Vexalamps is not responsible for delivery delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of incorrect or incomplete shipping information, additional shipping charges may apply before the order can be reshipped.

Please contact us as soon as possible if you need to correct your shipping address. Address changes cannot be guaranteed once an order has entered processing or has been shipped.

Order Changes and Cancellations

Orders may only be modified or canceled before they enter processing, production, or shipment preparation.

Custom, made-to-order, and oversized lighting fixtures may enter production shortly after the order is confirmed.

Once an order has entered production or has been shipped, it may no longer be eligible for cancellation.

Please contact our support team as soon as possible if you need to request an order change or cancellation.

Contact Information

For questions regarding shipping, tracking, or delivery, please contact us:

Vexalamps Inc.

Email: support@vexalamps.com
Phone: +1 (515) 357-2257
Address: 123 Mission St Ste 1600, San Francisco, CA 94105, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM PST