Shipping policy

Welcome to Vexalamps.
This Shipping Policy explains how orders are processed, shipped, and delivered. We aim to provide accurate shipping information and a transparent shopping experience for all customers.

Order Processing Time

All orders are processed after payment confirmation.

  • Standard processing time: 2–7 business days
  • Custom, oversized, or made-to-order lighting fixtures may require additional handling time.
  • Orders are not processed on weekends or public holidays.
  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please ensure that your shipping address and contact information are entered correctly at checkout.

Shipping Destinations

We currently ship to:

  • United States
  • Canada
  • Selected international destinations

Shipping availability may vary depending on the product size, carrier restrictions, and delivery location.

Estimated Delivery Time

Estimated delivery times may vary depending on destination, shipping carrier, weather conditions, customs clearance, and seasonal demand.

United States

  • Standard Shipping: 7–20 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Product dimensions and weight
  • Shipping method selected

Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Tracking Information

After your order ships, tracking details will be sent to the email address provided during checkout.

Tracking updates may take several business days to appear after shipment confirmation.

Delayed or Lost Shipments

While we work with trusted shipping partners, delays may occasionally occur due to factors outside our control, including:

  • Carrier delays
  • Weather disruptions
  • Customs inspections
  • High shipping volume periods

If your shipment appears delayed or lost, please contact us and we will assist in working with the carrier.

Damaged Packages

If your order arrives damaged:

  1. Please inspect the package upon delivery.
  2. Take photos of the damaged item and packaging.
  3. Contact us within 48 hours of delivery.

We will review the issue and provide assistance where appropriate.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Order Changes and Cancellations

Orders may only be modified or canceled before they enter processing or shipment preparation.

Once an order has been shipped, it cannot be canceled.

For assistance, please contact our support team as soon as possible.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Vexalamps
Email: support@vexalamps.com
Address: 123 Mission St Ste 1600, San Francisco, CA 94105, United States

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)